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Citi Says AI Companies Should Pay When Their Agents Book the Wrong Travel
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AI agents are already booking travel, and they get things wrong. The industry hasn’t settled who absorbs the cost when they do. Citi wants the agent companies on the hook, which would spare hotels and airlines, but could slow how fast agents transact.
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Citi Says AI Companies Should Pay When Their Agents Book the Wrong Travel
Dennis Schaal · 11/11/2026, 9:29:35 PM
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