‘AI clog’: UK public bodies battle onslaught of chatbot-generated complaints

MPs, local authorities, lawyers, schools and more are receiving floods of grievances, requests and legal challenges, often complex to read and respond to “It started as a trickle in 2024 and now it’s an onslaught.” Hollie Wickens, a senior caseworker in a Labour MP’s office, is explaining the daily reality of dealing with surging volumes of artificial intelligence-generated correspondence. “Half the emails we receive are some form of AI,” she says, adding that this has made requests and compla