Kia dealer delays delivery of Rs 39L Carnival; commission awards Rs 2.33L to customer

After placing an order for a Kia Carnival, a company experienced significant setbacks when the dealer failed to deliver on time. This delay resulted in considerable financial losses. The commission found the dealer guilty of inadequate service while clearing Kia India of any blame. As a remedy, the dealer was mandated to return the booking fee with interest, plus cover legal fees and compensation for the impacted company.