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Rs 1L penalty on Shangri-La for service charge
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The Central Consumer Protection Authority has fined Shangri-La Eros hotel in New Delhi for an illegal service charge. The hotel had automatically added a 10% service charge to bills, which was considered unfair. After receiving a consumer complaint, the CCPA directed the hotel to stop this practice immediately. The hotel argued that the service charge was discretionary and optional.
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Rs 1L penalty on Shangri-La for service charge
DIPAK K DASH · 10/26/2026, 1:43:17 AM
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