Paid Rs 1 lakh for gold chain, got nothing; jeweller ordered to pay Rs 1.3 lakh

Himachal Pradesh state consumer commission upheld a decision directing Shri Ganesh Jewellers to refund Rs 1 lakh. Customer M R Chauhan made an advance payment for a gold chain that was never delivered. Despite repeated requests and a police complaint, the jeweller failed to return the money. The commission awarded compensation of Rs 20,000 for mental harassment and Rs 10,000 for litigation costs.